[ 10 / PROCESS ]
Five steps. No surprises after the deposit.
The five steps
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First call
We talk through what you need, look at what exists today (a current site, brand, or product), and figure out which service and package actually fit. No cost, no obligation.
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Fixed-price proposal
You get a written proposal: the exact scope, the exact deliverables, and the exact price. If it’s a fixed-price package, that’s the number on the site. If it’s open-scope work, this is where the number gets fixed in writing.
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Deposit & kickoff
Most projects: 50% deposit before work begins. That deposit books your project into the schedule and starts the clock on the work.
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Design & build
The same two people who quoted the project design it and build it. Revisions happen within the agreed scope, unlimited, until you sign off.
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Launch & handover
We launch, test across devices, and hand over everything you own — files, access, and a plain walkthrough of what you’re looking at. The remaining 50% is due on delivery.
Payment terms
Deposit
50% due before work begins; the remaining 50% due on delivery.
Cancel before work starts
Full refund of the deposit.
Cancel after work has started
The deposit is non-refundable. Any work completed beyond the deposit is invoiced pro rata for the work actually done.
Scheduled consultations
Free to reschedule or cancel up to 24 hours before; inside 24 hours, a $75 fee may apply.
Retainers (SEO, Creative Partner)
30 days’ written notice to cancel. No refund for the current month in progress.
Delivered digital work
Non-refundable once accepted.
Full detail: /legal/refunds/
Unlimited revisions within the agreed scope — until you sign off.
Questions about the process
What happens if I need to pause a project midway?
Tell us as early as possible — work already completed beyond the deposit is invoiced pro rata, and we’ll agree a restart point in writing.
Can I see progress before final delivery?
Yes — the design-and-build step includes checkpoints, not a single reveal at the end.
What’s due at kickoff versus at delivery?
The deposit (50% on most packages) books the project; the balance is due when the work is delivered, not before.
Start a project