Refund & Cancellation Policy

This policy applies to every package and engagement purchased or booked through designsbybros.com or agreed by written proposal with Designs By Bros LLC.

1. Deposits

A 50% deposit is due before work begins on most packages; the remaining 50% is due on delivery. The exact split for a given engagement is stated in your written proposal or at checkout.

2. Cancelling before work starts

If you cancel before any work has begun, your deposit is refunded in full.

3. Cancelling after work has started

If you cancel after work has started, the deposit is non-refundable. Any work completed beyond the value of the deposit is invoiced pro rata for the work actually done, and is due on cancellation.

4. Scheduled consultations

Scheduled consultations (calls or meetings) can be rescheduled or cancelled free of charge up to 24 hours in advance. Cancelling or rescheduling inside that 24-hour window may incur a $75 fee.

5. Retainers (SEO & Site Performance, Creative Partner)

Monthly retainer engagements can be cancelled with 30 days' written notice. There is no refund for the current month already in progress at the time notice is given.

6. Delivered digital work

Once a deliverable — a website, a brand file set, a design system, or a creative asset — has been delivered and accepted, it is non-refundable.

7. How to cancel or request a refund

Email support@designsbybros.com with your order reference or project name. We'll confirm which of the terms above applies and the amount, if any, that's refundable.

8. Payment processing note

Checkout on this site is currently a demonstration environment (see Terms of Service §3) — no live payment is taken at checkout. These refund and cancellation terms apply to the real invoice that follows your order.